Habit #17 Failing to express gratitude
Dale Carnegie liked to say that the two sweetest words in the English language were a person’s first and last name. He maintained that using them liberally in conversation was the surest way to connect with a person and disarm them. After all, who doesn’t like to hear their name on other people’s list?
I’m not sure Dale was right. To me, the sweetest words in the language are “Thank You.” They’re not only disarming and pleasant to the ear, but they help us avoid so many problems. Like apologizing, thanking is a magical super-gesture of interpersonal relations. It’s what you say when you have nothing nice to say—and it will never annoy the person hearing it.
-from “The Twenty Habits That Hold You Back from the Top” from the book “What Got You Here Won’t Get You There”
That book still lies unfinished on my desk because of this section alone. Out of all the business and human relations books I’ve read in the past year, none has been so naive, so misguided, so “let’s feed the fantasies of middle managers everywhere!” than that book, and this section highlights it so well.